Portarlington Tyres
“I am not an easy man to please” Eamon concluded “but it’s fair to say that the Hunter Aligner and the Pro-Align service have exceeded my expectations.”
The Power of Partnerships with Pro-Align: Insights from Portarlington Tyres
1. Overview of Portarlington Tyres
Eamon, the owner of Portarlington Tyres, has been running the business for nearly 30 years, establishing a strong reputation in a town with an approximate population of 12,000 people. The business has built an incredibly loyal customer base, primarily due to its commitment to quality service and maintaining an excellent reputation in the area. With a focus on alignments, Portarlington Tyres has carried out over 1,000 alignments in the first 6 months from when the Hunter Aligner was installed, showcasing their expertise and reliability.
2. Initial Impressions of Hunter Equipment
After investing in a Hunter Aligner, Eamon said he was surprised by the quality and performance of the equipment. His previous knowledge was based on discussions with colleagues and other business owners and although he knew the equipment was good, he didn’t know quite how good! Experiencing the equipment firsthand, he realised it’s superior accuracy and ease of use, which has been pivotal in changing his perception.
3. Business Improvements Post-Investment
The introduction of the Hunter Aligner has brought significant improvements to Eamon's operation:
1. Increased Efficiency: The speed of work has improved considerably. Previously, the process of attaching clamps was cumbersome and frustrating. With the new QuickGrip Clamps, the setup is now faster and more efficient.
2. Training: The user-friendly nature of the Hunter equipment has allowed Eamon to train technicians more easily. He has shifted from a hands-on approach to empowering his technicians to handle alignments, which has streamlined business operations.
3. Sales Opportunity: Customers have specifically requested a Hunter Alignment, demonstrating the brand's strong reputation and the trust that it has built among the end user community.
4. Effective Communication: The ability to generate detailed reports has enhanced communication with customers. The alignment printouts provided by the Hunter Aligner are straightforward and help explain alignment issues and solutions very effectively.
4. Importance of After-Sales Service
Eamon went on to emphasise the critical importance of great After-Sales service to ensure his business experiences minimal downtime. He acknowledged that he was initially unaware of the level of support he would receive from Pro-Align but has found it to be excellent. Steven, the Service Engineer, has been highly responsive to any issues that have arisen, ensuring minimal business disruption.
5. Final Thoughts
Trust, Speed, and Accuracy were the passing thoughts expressed by Eamon regarding his experience thus far of the Hunter Aligner. The set-up time is quick and easy, and the accuracy is second to none, creating a high bond of trust between the business and customers. Due to the high importance that he places on Great Customer Service, he has assumed most of the responsibility for carrying out alignments. That is until he installed the Hunter Aligner; because of its ease of use he has now started to involve the younger technicians in the alignment aspect of the business.
“I am not an easy man to please” Eamon concluded “but it’s fair to say that the Hunter Aligner and the Pro-Align service have exceeded my expectations.”
We wish Eamon and his team the best of luck as he continues to grow his alignment business.
